Widerrufsrecht

Refund & Return Policy

Email: muvea@tsafogroup.com

1. Our Commitment

At SAVALION, we want our customers to receive products of high quality and enjoy a positive experience.

If you receive a damaged, incorrect, or defective product, please contact us and we will review your request.

2. Returns

Due to the nature of cosmetic products and for hygiene and safety reasons, we only accept returns under the following conditions:

• The product is unused.
• The product is unopened.
• The original packaging and seal are intact.
• The return request is made within the applicable return period.

Opened, used, or altered cosmetic products cannot be returned for hygiene and safety reasons.

3. Damaged or Incorrect Products

If your order arrives damaged, incomplete, or you receive the wrong product, please contact us within 7 days after receiving the product.

Please provide:

• Your order number.
• A description of the issue.
• Photos of the product and packaging if applicable.

We will review the request and provide an appropriate solution, which may include:

• replacement of the product,
• store credit,
• or refund where applicable.

4. Return Process

Before returning any product, customers must contact SAVALION at:

Email: muvea@tsafogroup.com

Please do not send products back without prior confirmation.

Customers will receive instructions regarding the return process.

5. Return Shipping Costs

Unless the product is defective, damaged, or incorrectly supplied, customers are responsible for any return shipping costs.

6. Refunds

Approved refunds will be processed after the returned product has been received and inspected, where a return is required.

Refunds will be issued using the original payment method where possible.

Processing times may vary depending on the payment provider.

7. Delivery Charges

Local delivery charges within Kenya are separate from the product price unless otherwise stated.

When the customer orders, a 500Kshs. standard delivery fee will be immediatly charged on the product. This is for delivery within the country- kenya. When the delivery costs more than the 500kshs. already charged, the customer will be notified to pay before the order can be delivered to their home.

Delivery charges paid by the customer may not be refundable unless the refund relates to a delivery error, damaged product, or another approved reason.

8. Order Cancellation

Orders may only be cancelled before they have been prepared for shipment.

Once an order has been included in a scheduled shipment to Kenya, cancellation may no longer be possible.

9. Contact

For all return and refund requests:

Email: muvea@tsafogroup.com