FAQ
HOW DOES THE DELIVERY WORK
. Customer Orders product of their choice.
. They make the Payment.
. Then The orders are consolidated in 15-20 orders. This allows for Consolidated shipment, enabling cheaper shippment cost for the customer and good for the environment.
. Orders are then send to kenya from germany .
. When orders arrive and get cleared, Customers get a notification.
. Delivery within kenya will be paid directly from there on by the customer according to the actual tarrifs before oder dispatch to the customer.
. our representantive in Kenya will ensure smooth communication and delivery of each order.
What makes sheep and donkey milk special for the skin?
Sheep and donkey milk are naturally rich in skin-conditioning ingredients such as vitamins, minerals and proteins. They have been used in skincare for centuries and are valued for helping keep the skin feeling soft, nourished and comfortable.
Can I use your products every day?
Yes. Our soaps and skincare products are designed for regular daily use as part of your gentle skincare routine.
Are your soaps suitable for dry skin?
Many customers with dry skin enjoy our soaps because they cleanse gently while helping the skin feel comfortable. Individual results may vary depending on your skin type and routine.
Do your products contain artificial fragrances?
This depends on the individual product. Please refer to each product page for a complete list of ingredients and fragrance information.
Why use sheep milk in skincare?
Sheep milk naturally contains fats and proteins that contribute to a rich, creamy texture, making it a popular ingredient in moisturizing soaps and skincare products.
Why use donkey milk in skincare?
Donkey milk has a long history in skincare and is appreciated for its naturally occurring vitamins and skin-conditioning properties. It is often chosen by people looking for gentle skincare.
Are your products made with real milk?
Yes. We use real sheep milk or donkey milk in the products where it is listed as an ingredient.
Are your products suitable for children?
Many of our gentle products can be used by the whole family. For babies or very young children, we recommend consulting a healthcare professional if you have any concerns.
How should I store handmade soap?
Allow the soap to dry between uses by placing it on a well-draining soap dish. This helps it last longer.
How long will a bar of soap last?
This depends on how often it is used and how well it is allowed to dry between uses. Proper storage can significantly extend its lifespan.
What is your return policy?
For hygiene reasons, opened cosmetic products generally cannot be returned. If your order arrives damaged or incorrect, please contact us and we'll be happy to help.
How can I contact customer support?
You can reach us through our contact page or by email. We aim to respond as quickly as possible.
Are your products suitable for children?
Many of our gentle skincare products are suitable for the whole family. For babies and very young children, we recommend choosing our fragrance-free products, which are specially formulated for sensitive skin. As every child’s skin is unique, we also recommend performing a patch test before first use.
Which soap is best for dry skin?
Our Sheep Milk Soap is a popular choice for dry skin thanks to its rich, creamy lather and nourishing properties.
If your skin is particularly sensitive or delicate, our Donkey Milk Soap is also an excellent option, offering a gentle cleanse while helping the skin feel soft and comfortable.
The best choice depends on your individual skin type and preferences.
Which products are fragrance-free?
We offer a selection of fragrance-free products specially developed for sensitive to very sensitive skin.
Our Aloe Vera Shower Gel is completely free from added fragrance and colorants, making it an excellent choice for sensitive skin and suitable for the whole family, including babies.
Please refer to each product page for the full ingredient list and product specifications.
Which product is best for very sensitive skin?
For very sensitive skin, we recommend our fragrance-free Aloe Vera Shower Gel, which contains no added fragrance or colorants and is formulated to cleanse the skin gently.
Our fragrance-free skincare products are designed to help maintain the skin's natural comfort while minimizing unnecessary ingredients.
Can babies use your products?
Our fragrance-free products, such as our Aloe Vera Shower Gel, are formulated with very gentle ingredients and are suitable for babies and sensitive skin.
Because every baby's skin is different, we always recommend performing a small patch test before regular use and consulting your healthcare professional if your child has a diagnosed skin condition.