Terms of service

Terms & Conditions

1. General Information

These Terms & Conditions apply to all orders placed through the SAVALION UG (haftungsbeschränkt) online store.

The online store offers cosmetic products to customers in Kenya.

By placing an order through our online store, you agree to these Terms & Conditions.

2. Seller Information

The seller is:

SAVALION UG (haftungsbeschränkt)
Am Mühlberg 1a
82319 Starnberg
Germany

Email: muvea@tsafogroup.com

3. Ordering Process

Customers can place orders through our Shopify online store.

By completing the checkout process, the customer submits a binding order for the selected products.

After successful payment, the customer receives an order confirmation by email.

The purchase contract is concluded once payment has been successfully received and the order confirmation has been sent.

4. Product Information

We make every effort to ensure that product descriptions, images, and information provided on our website are accurate.

Cosmetic products should be used according to the instructions provided with the product.

Individual results may vary depending on skin type, personal condition, and usage.

5. Prices and Payment

All prices displayed for customers in Kenya are shown in Kenyan Shillings (KES).

Payment must be completed in full before an order is processed.

Available payment methods include those provided through Shopify, including credit/debit card payments, PayPal, and other payment options made available at checkout.

6. Shipment to Kenya

Orders are processed by SAVALION UG in Germany and shipped to Kenya through scheduled consolidated shipments.

Customers will receive notification when their order has arrived in Kenya.

The customer is responsible for providing accurate contact information to allow successful notification and delivery coordination.

7. Local Delivery and Collection in Kenya

Local delivery within Kenya is arranged separately after arrival of the shipment.

For customers in Nairobi:

  • Delivery can be arranged according to available local delivery options.
  • Delivery charges are paid by the customer according to the applicable delivery tariffs.

For customers outside Nairobi:

  • Delivery may be possible upon request.
  • The customer is responsible for all additional delivery costs.
  • Required delivery charges must be paid before the order is released for delivery.

Customers may also be offered collection options at designated collection points communicated by SAVALION or its local coordination partner.

8. Delivery Times

Delivery times may vary due to:

  • consolidated shipment schedules,
  • international transportation,
  • customs procedures,
  • local delivery arrangements.

SAVALION will provide updates when relevant information becomes available.

9. Returns and Refunds

Customers should refer to our Refund and Return Policy for information regarding returns, damaged products, and refund procedures.

For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return.

10. Customer Responsibilities

Customers are responsible for:

  • providing correct personal and delivery information,
  • ensuring that contact details are accurate,
  • following product instructions,
  • checking product suitability before use.

11. Liability

SAVALION is responsible for delivering products in accordance with the order details provided.

SAVALION is not responsible for delays caused by circumstances outside reasonable control, including transportation delays, customs procedures, or incorrect customer information.

 

 12. Intellectual Property

All content on the SAVALION website, including trademarks, logos, images, text, and designs, remains the property of SAVALION UG (haftungsbeschränkt) unless otherwise stated.

Content may not be copied or used without written permission.

13. Changes to These Terms

SAVALION reserves the right to update these Terms & Conditions when necessary.

The version applicable at the time of purchase applies to each order.

14. Contact

For questions regarding these Terms & Conditions:

SAVALION UG (haftungsbeschränkt)
Am Mühlberg 1a
82319 Starnberg
Germany

Email: muvea@tsafogroup.com

 

Refund & Return Policy

1. Our Commitment

At SAVALION, we want our customers to receive products of high quality and enjoy a positive experience.

If you receive a damaged, incorrect, or defective product, please contact us and we will review your request.

2. Returns

Due to the nature of cosmetic products and for hygiene and safety reasons, we only accept returns under the following conditions:

  • The product is unused.
  • The product is unopened.
  • The original packaging and seal are intact.
  • The return request is made within the applicable return period.

Opened, used, or altered cosmetic products cannot be returned for hygiene and safety reasons.

3. Damaged or Incorrect Products

If your order arrives damaged, incomplete, or you receive the wrong product, please contact us within 7 days after receiving the product.

Please provide:

  • Your order number.
  • A description of the issue.
  • Photos of the product and packaging if applicable.

We will review the request and provide an appropriate solution, which may include:

  • replacement of the product,
  • store credit,
  • or refund where applicable.

4. Return Process

Before returning any product, customers must contact SAVALION at:

Email: muvea@tsafogroup.com

Please do not send products back without prior confirmation.

Customers will receive instructions regarding the return process.

5. Return Shipping Costs

Unless the product is defective, damaged, or incorrectly supplied, customers are responsible for any return shipping costs.

6. Refunds

Approved refunds will be processed after the returned product has been received and inspected, where a return is required.

Refunds will be issued using the original payment method where possible.

Processing times may vary depending on the payment provider.

7. Delivery Charges

Local delivery charges within Kenya are separate from the product price unless otherwise stated.

The delivery charges displayed during purchase, form the base for delivery in kenya. that means if the customer has already paid 500Kshs. during purchase, delivery in kenya will done free for him or her unless the actual delivery tarrifs are different.

In that case, the customer will get notified before the products are delivered to their homes to pay the extra delivery charges that apply to their area they stay before the delivery takes place.

Delivery charges paid by the customer may not be refundable unless the refund relates to a delivery error, damaged product, or another approved reason.

8. Order Cancellation

Orders may only be cancelled before they have been prepared for shipment.

Once an order has been included in a scheduled shipment to Kenya, cancellation may no longer be possible.

9. Contact

For all return and refund requests:

SAVALION UG (haftungsbeschränkt)
Am Mühlberg 1a
82319 Starnberg
Germany

Email: muvea@tsafogroup.com

 

Privacy Policy

1. Introduction

SAVALION UG (haftungsbeschränkt) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our online store or place an order.

2. Information We Collect

When you use our online store, we may collect:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Billing information
  • Order details
  • Payment information processed through secure payment providers

We may also collect technical information such as device information, browser type, and website usage data.

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Arrange shipment and delivery
  • Communicate with you about your order
  • Provide customer support
  • Improve our products and services
  • Meet legal and business requirements

4. Payment Processing

Payments are processed securely through Shopify-approved payment providers.

SAVALION does not store payment card details.

5. Sharing of Information

We only share personal information when necessary to operate our business, including with:

  • Shopify and payment providers
  • Shipping and delivery partners
  • Service providers supporting our online store

We do not sell your personal information to third parties.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, or misuse.

7. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion of your data.

To make a request, contact:

Email: muvea@tsafogroup.com

8. Cookies

Our website may use cookies and similar technologies to improve your shopping experience, analyze website usage, and support store functionality.

You can manage cookie settings through your browser.

9. Contact

For questions about this Privacy Policy:

Reach us through the Email Adress given below.

Email: muvea@tsafogroup.com